Business is booming. You’ve got orders for your products coming in left, right and centre. All the hard work that you and your team put in has finally paid off and you can now sit back and chill out.
And then you realise.
You actually need to get the products delivered before you can relax.
When you’re looking for the right delivery service to choose, you’ve got a lot of options. A confusing amount of options, some might say. Giant parcel delivery services like DPD, Royal Mail, and Parcelforce dominate the industry but they’re not exactly renowned for the quality of their service (just check out their Trustpilot reviews to see why). As a result, more small businesses and Blue Chip companies are finding that the right courier isn’t necessarily the one with the largest marketing budget.
In fact, a lot are finding that the right courier for their needs and the best courier service for them is actually rooted in their local area.
In short, local couriers are making a comeback.
Here are the reasons why small businesses are turning to local courier services, and just why you might feel compelled to check out what your local delivery options are from a courier company in your neighbourhood.
Why choose a local courier service?
1. They know the local area
Big courier companies that offer national and international delivery, like DPD, Parcelforce and Royal Mail often don’t employ couriers who know the local area very well. After all, a courier who’s driven up to Scotland from Kent probably isn’t going to know the backstreets of Kilmarnock very well, in all reality.
A local courier service will employ couriers who are really familiar with the area that they’re working in. They’ll know the area of postcodes like the back of their hands and they’ll often have fantastic relationships with local people and businesses that can really help to make your delivery more human. Importantly, they’ll also probably know the best shortcuts and the best way to speed up your parcel delivery too. Put simply, choosing a delivery company that’s a part of the local community and knows the area well is a great way to have added peace-of-mind that your delivery is going to arrive on time, and in one piece!
2. They’re fast
Most customers expect a fast, almost immediate delivery. And that means that you need a courier service that’s going to get your item to its intended destination as quickly as possible.
If you want a next day delivery that actually arrives the next day, or you want a day courier that actually arrives whilst it’s still light, a local courier company should be the first people you contact. A useful benefit of local parcel delivery services is their speed. They might be smaller when compared to the likes of Royal Mail but that gives them the benefit of being much faster. They’re agile and flexible, better able to adapt to changing circumstances than bigger companies. For large items, and for tracked delivery times, local courier companies can usually provide much more competitive service and faster delivery than the national companies too.
3. They offer a range of specialist services
Most local courier services offer a lot of delivery options and even specialist services. The most common options you can expect to find will be things like:
Next day delivery
Pick-up / Drop-off
Whether you need a next day drop off, a day delivery, or even a pallet pick up or drop off, a local courier delivery service will definitely help to take the hassle out of the process. You might even find that a local courier company can even offer international shipping! Most local courier companies can match and even excel the technology that’s on offer from the large parcel delivery services. Real time tracking is a feature that most offer, with quick quotes and instant quotes are
As with most things these days, Google is your friend when it comes to finding out what delivery options are available from courier services in your area. Do a quick research session and you’ll soon find out what’s on offer in your area.
4. They quote competitively…
These days, local couriers are often a lot cheaper than the bigger national companies, which is a fact that a lot of businesses can overlook when they’re looking for a shipping provider. You’ll usually find that local courier companies are much more willing to negotiate a price for their services rather than just force you to accept their terms without debate. They realise that they’re competing against bigger businesses for your services, so they’ll provide more competitive quotes as a result.
And it goes without saying how important getting a competitive quote for delivery is – especially if you’re selling your products on sites like eBay, for instance, with seller fees that eat into your profit margins. Choosing a local courier delivery service is one of the best ways that you can save money, maximise your profit and make sure that your products are delivered quickly when it comes to the shipping process.
5. ..and they offer exceptional service
Don’t underestimate the power that being rooted in a particular community has when it comes to encouraging best practice and great customer service either. Local courier companies thrive or die based on their reputation with local companies and small businesses. And that obviously gives them a key incentive to focus on providing exceptional customer service – an incentive that those bigger behemoths just don’t have because of their larger, national client base. As a result, you’re likely to see much better levels of customer care and service. When it comes to local courier companies, you’re more than just a delivery number – you’re essential to the long-term survival of their business.
Based in Glasgow, Caledonian Couriers know how important local courier services are for small businesses across the Central Belt of Scotland, through to Blue Chip companies across the UK. Get in touch with our team today for an instant quote about your delivery needs.