The Good, Bad and Newcomer of the Delivery Industry

Good, Bad and Newcomer
There’s been lots happening in the delivery industry over the past couple of weeks. Unfortunately nothing involved driverless cars or drones so our usual blog segments will have to stay in storage for a little longer.

It’s been exciting though, trust me! There’s been user polls and lawsuits and an old hand reinventing itself in the world of deliveries.

So sit down, have a read and catch up with all the industry happenings.



The Good

Every year Which? magazine runs a poll of its reader to discover the nation’s favourite delivery company. The poll was based on the experience of over 10,000 magazine subscribers over a six month period.

So who came out on top?

Germany’s Dynamic Parcel Distribution — or DPD if you want the snappier name. What’s more impressive is that it’s the third year in a row that DPD has topped the table. Proof, if we needed it, that the German outfit are doing something right.

The delivery company’s CEO Dwain McDonald said: “This is fantastic news. We have won a number of awards in recent years, but it is the opinion of the people we deliver to that matters most.

“Our aim is to remain the nation’s favourite delivery company’, so the investment in our people, our network and our technology never stops.”

DPD are setting a new standard for other delivery companies which is good after the iffy few years we’ve just had. Hopefully the tail end of the leaderboard — Yodel, UPS and TNT — will up their game and start offering their customers a better service.

Although it’s not quite up to the level of a national magazine, we recently nabbed an award of our own. Three Best Rated selected Caledonian Courier Company as one of the three best couriers in Glasgow. We’re tremendously proud of that award and know it’s the direct result of all the hard work we put in behind the scenes.



The Bad

Amazon has a dubious track record when it comes to delivery systems and schemes. Its free Super Saver delivery option was fantastic for consumers but it put an unbelievable strain on the industry. It also helped inflate the public’s delivery expectations to unrealistic levels but that’s a story for another day.

A few years later Amazon Prime popped up. As a subscription style delivery system, Prime initially drew some funny looks and raised eyebrows but eventually it sidled from novelty to norm. The delivery offer now comes packaged with Prime Video (think Amazon’s version of Netflix) and costs a hefty £79 per year.

Amazon’s latest innovation, which is just under a week old, is Prime Now — a one-hour delivery service for the San Francisco Bay area. Each delivery costs a measly $7.99 which is the price of standard shipping on many eCommerce stores.

As soon as we read the about the service, we knew there was going to be trouble. One-hour deliveries for the price of regular delivery? That’s a lot of pressure to put on a system and something had to break.

After only seven days, it was the drivers who snapped first.

A mere seven days into the service and Prime Now drivers have filed a lawsuit against Amazon, claiming they were denied overtime pay, workers’ compensation and fuel expenses.

Amazon, as we all know, are always looking to save a little money and decided to classify delivery drivers as independent contractors and not employees.



The Newcomer

Oh, Argos. It’s a little like a offline version of Amazon. Online shopping without the convenience. The convenience of an eCommerce website in the massively impractical 10-pound catalogue. To be honest, it’s a little surprising Argos has lasted as long as it has.

But remain it does and that’s gotta say something about the service they offer and structure of the company.

They’re not just hanging or surviving either. Argos have set eCommerce giant Amazon in their sights and going on the offensive. Earlier this week Argos announced their intention to offer same-day delivery to clients across the UK.

Coming in at a mere £3.95 per delivery, the new delivery promise is set to shake things up. Will it work? That remains to be seen. It might be too late for Argos to claw back business from online giants like Amazon but we’re hopeful that they’ll carve a future for themselves.